Similar to laptops and tablets, the Chromebook is also prone to a black screen from time to time due to various factors. Many people get unhappy with the dark screen. However, they don’t always know what is causing the problem. Additionally, they are unsure of the best way to resolve the issue with the Chromebook screen being black. This post will offer several straightforward solutions to resolve the issue. Read more in this MiniTool blog.
Recently, the Chromebook has become increasingly popular as a portable device; its dimensions, style, and functions have a lot in common with your laptop. However, some features of Chromebooks differ from those of desktop or laptop computers. For instance, the distinctive OS, which is the operating system default employed by a Chromebook (whether it’s an Acer Chromebook, a Samsung Chromebook, or a different Chromebook). It can be described as Chrome OS, a product developed by Google. Chrome OS helps protect your Chromebook from viruses; however, it could result in a Chromebook with a black screen when you use it or after the computer starts.
What Causes White Screen Issues on Chromebooks?
External gadgets or accessories may affect your Chromebook’s initialisation process, causing a white screen issue. It is also possible to see an unreadable white screen when you start your computer if your Chromebook’s operating system is damaged, inoperable, or corrupted. Sometimes, the issue is caused by hardware problems, such as a damaged display or motherboard damage.
Connect your Chromebook to an external display for a quick check to see if the white display issue is caused by damaged hardware. If your Chromebook’s screen can be seen on an external display, it is probably damaged or defective. Contact the Chromebook maker or a repair shop to have the screen checked, repaired, or replaced.
Use the suggestions below to troubleshoot if the problem with the white screen occurs on both the internal and external displays.
Powerwash Your Chromebook
After you have eliminated problems with brightness or power, if you find that your Chromebook remains black on the screen, then you should test all methods to clean a Chromebook. Remember, Powerwashing will wipe the local files as well as remove the Google account. There are five options for you to consider. However, the two options most relevant for use if you have a Chromebook that displays a black screen are turning Developer Mode on and off and reinstalling ChromeOS from Recovery.
Let Chromebook Cool
If the screen of your Chromebook is hot, then it could have turned off the display to let it cool down. To prevent overheating, shut the lid and remove the device from the plug for about 15 to 20 minutes of rest. After cooling then, turn it on and observe if your screen is lit up.
Disconnect External USB Devices
External devices, such as USB keys, drives, or even a mouse, can often interfere with the way your Chromebook starts up. If you’ve turned on your computer using external devices, disconnect them all and restart it. If the screen is on, one of these devices could likely be the cause.
Try a Safety Reset
The Safety Reset might help iron out some difficulties. This will reset the settings to their default values and can resolve any issues with the settings, extensions, applications, or other software. It’s not certain whether this can aid in fixing problems with a Chromebook that has a black display; however, if you can check the settings periodically, it’s worth giving it a try.
Launch the Settings.
Click on System Preferences. System settings tab.
Scroll down until you reach the Reset section.
Select Safety Reset.
Ensure confirmation by pressing Safety Reset one more time.
Seek Professional Help
Are you still seeing the Chromebook’s black screen despite trying all the options? Perhaps it’s an appropriate time to investigate this problem further and determine the severity of the issue with the hardware.
If you can connect to your computer, use Alt + Shift + I to send you Google feedback. Then click Continue to explain your issue. Now, you can fill in your other details and click Send.
Chromebooks typically come with warranty coverage from the manufacturer, allowing you to contact them if you have questions about the device. Also, if you have insurance that covers the device, you might be eligible to file a claim. Also, consider contacting a repair service.
Additional Hints:
If the battery is not removable, remove it and then connect it.
If your Chromebook is frequently overheating, take care to clean the fans and vents.
For a better solution to power supply problems, ensure to use a different power source and a different compatible power outlet.
To maximise performance, ensure that you keep your Chromebook up to date.
Back up your files on a regular schedule to prevent data loss in the event of major computer failure.
How can I resolve Google Chrome to stop responding?
For a fix, if Google Chrome isn’t responding, try updating it to the latest version of Chrome. After that, you can delete your history and cache as well as reboot the device. If that doesn’t work, try removing extensions, clearing your DNS cache, restarting Chrome, or reinstalling the browser. Also, make sure your firewall doesn’t interfere with Chrome.
Wrapping It All
If a blank screen on your Chromebook can be a source of anxiety, implementing the step-by-step troubleshooting procedures described in this tutorial can increase your chances of fixing the issue.
If the issue persists, It is suggested to contact Google Support or a qualified tech.