Samsung is well-known around the world for its high-quality televisions. Therefore their TV accessories are generally reliable, even though they encounter their fair share of problems. In this article, we’ll discuss how to troubleshoot Samsung television’s remote.
There is a chance that just one function on the remote is not working, for example, control of volume. The Samsung TV remote might stop functioning, or the TV may not respond to keys. This could occur regardless of the blinking red light, each signalling a different source. Also, a ‘Not available message could appear when using the remote.
There are a variety of possible reasons that your remote may not be functioning. The most frequent is physical damage, battery problems, pairing issues or problems that affect the sensor infrared on the remote or the TV. If it doesn’t work when you attempt to connect it to the TV screen, you can do an easy investigation to find out if it’s the television or your remote in the wrong. How to fix your remote will depend on the issue you’re facing with it. If it seems to be pressing buttons all by itself, it could be because the controls on your TV are dirty.
The most effective way to fix the issue with a Samsung TV remote that is not functioning is to determine the root. For instance, you might observe that a button is non-responsive when you push it. It could also be that the remote fails to connect to the TV or the sensor is not functioning. If you do not know what’s the reason for the problem, it can be difficult to figure out how to solve the problem.
Technically, there are just four causes that could cause the Samsung TV remote to stop functioning correctly. This includes defective batteries, an issue with the electronics inside this device, a malfunctioning remote, or a television’s sensor.
If you have a Samsung TV and your remote has stopped working, you’re certainly not the only one. It’s a frequent issue, and fortunately, numerous solutions have been proven to work.
There’s nothing worse than a remote for your TV, which suddenly isn’t working. Then, you navigate your menus and select the program you’d like to view. Then, in a second, you’re not able to shut off your television from across the room. Although every remote and TV is somewhat different, the same troubleshooting techniques apply to every model and brand. The steps listed above could provide an answer to the reason why you’re not able to use a Samsung Smart TV’s remote isn’t working.
How a Samsung TV Remote Works
The Samsung TV remote works by connecting to the TV. You’ve witnessed how devices pair in the past if you’ve ever owned the Fitbit. The Bluetooth technology used on your phone and Fitbit tracker is used to send messages between them.
Typically when pairing in the pairing process, devices send an identification code to one other to “match” or “pair” the connection. The pairing process takes place after the devices “see” each other over Bluetooth. After pairing, the two devices need to be in the distance to each other for communication.
When you first install your TV and then turn off the power, it will turn on, and your remote connects to the TV. Therefore, if you use your Samsung TV remote away from its home area, the remote will not be able to connect via your set. It won’t be able to until you’re back in range of the TV.
Samsung TV Buttons Not Working
This is because Samsung TVs come with control buttons that are built into the device itself. These buttons are designed to allow you to control if the TV remote ceases to work. You’ll find them underneath the TV or in the back, based upon the type of model.
If the buttons don’t function when you press them, the problem has nothing related to your remote control. This is instead an internal issue that is causing the TV not to detect any button press.
In this case, it could be an internal issue caused by a high remaining electric charge or an error on the level of software.
What can be done to fix it? There are two ways to fix this problem. The first is to eliminate the remaining electric charge and run the cold boot. Another option is to restore the TV to its default settings.
To discharge, take these steps:
When the TV is turned on, hold and press your remote’s Power button until it goes off and then back on. Make sure you hold the Power button in place through the process.
Samsung Remote Not Working
If your Samsung remote isn’t functioning, Remove the batteries from your remote, disconnect your TV, and then wait for 60 minutes. At the same time, you sit, press and hold the power button on the remote. After that, plug your TV back into the wall and replace the batteries on your remote. Your remote should now work!
If your television is not functioning properly, it may be a problem with the battery or paring issues. Another remote could be physically damaged. But, you could use repair remotes after identifying the real reason for the remote’s failure.
If the TV changes sources or the volume level independently, you must take out the batteries from the remote. Also, fix the malfunctioning remotes. Dust or bugs within the remote usually cause this type of problem.
This solution is likely to be effective for over half of people. If you’re one of the remaining halves and you’re not experiencing any luck, continue reading because there are a few alternatives to consider.
If you attempt all of these methods, there is a good chance that the Samsung remote will begin working after a while.
Set the settings on your Samsung television and remote
Sometimes, the issue could be resolved by resetting your TV. To reset your TV:
- Use the manual buttons located behind the TV’s screen.
- Alternately, remove the power cable that is connected to your TV.
- Disconnect it slowly to avoid causing further issues.
The first step is to open the back of the remote and take out the batteries. Next, unplug your wall-mounted TV, and wait for 60 seconds.
After disconnecting, wait at least 5 minutes before reconnecting to the power cable. After the power cord has been hooked up to your wall socket, you can try switching on the TV using the remote. If the TV does not start up using a remote, try using the power button on the manual to turn on the TV.
When the timer is over, then plug the TV back into the wall to wait for the screen on your home screen to load. Put the batteries back in your remote to see whether it works.
If the remote isn’t functioning, take the batteries off the remote, and this time, hold the button to power the remote for 60 minutes.
It will also drain any remaining battery power in the remote, thereby resetting the remote. Place the batteries back in the remote and test whether it’s functioning now.
Replace dead or weak remote batteries
The battery’s life span can depend on a range of elements, such as quality, operating temperature, and the damage’s extent.
Sometimes the batteries fail on the remote of your television. This causes the remote not to function when connected to your Samsung smart TV. There aren’t indicators for the battery on the remote to determine the battery’s capacity.
Replace the batteries with new ones that are on the remote. Replace the batteries in the remote, and then verify whether the remote is working. Problem persists.
Dropping the remote could be enough force to harm batteries. For instance, the less popular battery brands can be more susceptible to leakage or corroding more than other brands.
Start by checking the remote’s battery.
Check the bottom and top of your battery to see crystallized particles or any green colour. This is a sign of corrosion and can result from older or defective batteries or damaged batteries.
We suggest changing the batteries to new ones. However, it is recommended that changing the battery is a good way to test the remote’s function. If the remote’s control on the TV is changed, then the remote is experiencing problems.
If there is corrosion In the event of corrosion, you must immediately take the batteries off and dispose of them safely. Make sure you clean the terminals of the remote to get rid of any corrosion-related marks.
Check Your Connections
If none of the steps above is successful, likely, the software running on the TV is not up-to-date. You can access the settings via the menu at the top. There’s an option to update your software. Select this option and then select “network” if it’s available. If your television shows, there’s an update in the queue, then go ahead and choose yes to install it.
Once you’ve installed any planned updates, your TV will automatically restart. When it’s on-again, Try going through the various commands that your remote can perform.
Start by examining internet connectivity. Problems with a connection can result in the Samsung Smart TV’s remote control not working. Because a smart TV requires an internet connection that is working, and if there’s something wrong or is broken, the remote will not respond to any commands.
Shut off your television. You don’t have to unplug it from power sources. However, it’s a good idea to do so.
Locate the modem and disconnect the power source. If you own a cable modem, unplug the coaxial cable to the wall jack as well as the modem itself.
Give it 15 to 20 seconds.
If necessary, reconnect this coaxial cable between the wall socket as well as the modem. Check that the cable is secure and secure at both ends. It is also possible to use a different coaxial cable or even remove and replace splitters.
Connect in the source of power for the modem.
The modem will boot again and shows that it’s on.
Return on the TV and wait for it to reconnect to the internet connection.
Try to use the remote’s functions again.
If you find that your internet connection is working correctly between your modem and TV, try clearing the filters. There is a sensor located on your TV as well as the remote. You can blow air at the sensors to get rid of dust or wipe them clean with a soft cloth. When you’ve cleaned your sensors, you can try the remote once more.
Although the remote is intended to connect with the TV upon an initial power reset automatically, you may test repairing both when the TV is turned switched on. To begin the process, press the play/pause button and the return button on the remote. After about five minutes, your TV will start to sync with your remote.
If you’ve paired the remote with Bluetooth to your Samsung smart TV, turn it off, and then turn off the Bluetooth. Check for obstructions between the remote and the TV. For example, electromagnetic devices can cause obstructions in the far infrared.
Repair your remote with the TV
As time passes, the remote could be disconnected from your TV. This is the term used to describe your TV and remote being connected so that your TV will know what remote to react to.
Usually, the TV and remote will automatically connect when they’re powered on or after an update restart, but occasionally you’ll need to pair or sync the two devices yourself manually.
This can happen especially following a sudden power loss like in a storm or after the occurrence of a power surge.
Most of the time, the remote will not be working with the Tv because it hasn’t been connected. When you take out the batteries or switch off the tv, the remote will not be paired on its own. This occurs after you perform the hard reset on your Samsung Tv. To connect your Samsung smart TV with the remote, follow these directions.
The remote should be pointed towards the TV you have turned on.
Then, hold and press the Play/Pause and Return buttons on the remote for at least five minutes. After that, your Samsung smart TV will begin syncing using the remote.
Your TV will begin to connect with your remote and then connect.
Once they’ve been synced, test the remote using one or all of the commands in the menus.
There could be a problem with the software if your television is operating on outdated firmware. To fix the issue, you must replace your tv’s firmware with the most current version. To do this,
- Go through Settings followed by All Settings.
- Select Support, then System Update.
- Choose Network, and then update starts.
- After the update is complete, make sure the remote is operating.
- Verify your remote’s IR sensor is in operation
- Your TV remote and your remote utilize an infrared beam to transmit as well as receive messages.
Troubleshoot the remote’s sensor by looking for obstruction between the remote sensor and that sensor in your television. If there is an obstruction between them, they block the infrared signal.
It is also necessary to turn off your TV and then try again. Follow the steps in the previous paragraphs.
If you’ve tried these methods, but the sensor still doesn’t work, then return the TV to the retailer If it’s covered within warranty. If not, locate an experienced technician trained on Samsung TVs.
If this beam isn’t functioning properly on your remote, it could cause an unresponsive remote.
One of the most efficient methods to verify whether the IR on your remote is functioning is to use the Camera of your phone:
Start Camera on your smartphone and take a look at your remote on the window.
Click any button or a sequence of buttons located on your remote.
A functional remote will have the red light flashing on the Camera’s screen with every button pressing.
If you cannot see any red light, your remote might be defective, or the batteries are dying.
Get rid of all IR sensor obstructions.
Blockages between your TV remote and your home are another common issue
Sometimes, the IR sensor might not respond if there’s dirt or dust that has accumulated. If you’ve tried every one of the options, but you still haven’t succeeded, and your Samsung TV is not responding to the remote, make sure you clean your IR sensor. Clean it:
- Gently blow on into the connectors on the IR sensor.
- Also, take care to clean the cable that connects to the sensor and the board.
- Repeat the process using the remote to eliminate any dust and dirt that is trapped.
- Try it again with the remote to see whether your TV responds or not.
- Because your remote is using an infrared beam, and your TV is equipped with the IR sensor, they must be able to transmit or receive the beam without encountering obstructions.
Obstructions may include walls, electronic signals like Bluetooth, and large objects like furniture or speakers.
If you observe an obstruction between the TV and you’re remote, Try moving it to a different spot or pointing the remote directly towards the TV’s sensor.
Sometimes, the problem can be just as easy as changing the place in your home or moving a beautiful part of your furniture.
What do you do if your remote is blinking with a red light?
If the Samsung TV remote isn’t working properly and it starts blinking red, you may try to fix it in a variety of ways:
Start the TV in the manner described in the first step above.
Connect the remote once more, as in step 4 above.
If none of the above work, try resetting the remote. Begin by removing cells from their compartment.
Hold the power button down for 8 seconds. Replace the batteries and test with the remote.
Make sure you update the software on your TV
Samsung can periodically release updates to the software for its smart devices. Although most updates are processed on autopilot, there are occasions when you must manually check for updates.
If you’re not up to date with updates, you might be noticing your TV and remote performing strangely, slowing down than normal or not connecting to certain services.
The outdated software can result in the wrong menu chosen on the screen or the remote not synchronizing correctly with the TV it previously worked well with.
You can access the Settings option via The Main Menu’s screen.
Choose one of the Software Updates or Network choices.
If you notice a scheduled update, you can manually select to install it right now.
After the update has been installed after the update is installed, your TV will reboot itself.
Try different commands and check if the issues that you faced are now resolved.
What happens if the power button seems to be the only button that’s functioning?
Suppose you’re in a situation where just the power button functions. This could be because the remote and the TV aren’t connected. You’ll need to fix the devices for the controls to function. To repair:
Switch off your TV as well as disconnect the power cord from the main outlet.
Give it around a minute, then connect to the electrical cord.
When the TV is on, press the Play button and Back buttons simultaneously for around 15 minutes.
A message will display informing you the television is pairing the remote.
Once the pairing process is completed, verify that the other buttons are functioning or not.
Reset your router/modem
All Samsung smart products require an online connection that is stable to function properly. When you’re having trouble connecting to the Internet, this could lead to disconnects between your remote device and television.
Internet problems with a connection could be due to other people accessing the Internet at your house, ISP issues, or older modems.
One of the most efficient methods to test whether your connection to the Internet is resetting your router or modem.
- Check that your TV is turned off.
- Reset your router/modem by switching off the device or disconnecting the device.
- For 30 seconds, connect and switch on the modem or router.
- Take your time connecting with the Internet.
- Make sure that your smart TV and remote are functioning now.
- Make sure you calibrate your remote’s touchpad.
- It’s not unusual for the Samsung Smart Touch remote to be less sensitive after frequent usage.
- In time, this could cause the touch’s sensitivities or lose its calibration.
- If you want to fix the issue, conduct a recalibration by hand on the remote.
- Hold the key down for about 3-5 minutes.
- The calibration process is about to begin.
- It should take only about a minute or so.
- After that, the remote’s LED light will flash twice.
- Try the remote and check whether your issue has been resolved.
Once calibrated, you will have to repeat the process regularly, depending on how frequently your Smart Touch remote is used.
Perform a Hard Reset of the Remote
The next option to consider is to reset the remote. In the beginning, you’ll need to take the batteries off the remote. After that, disconnect your TV’s power cable and let it sit for about 60 minutes. Then plug the power cord into the outlet, and then turn the TV on again. It’s necessary to use the on/off switch located on the television itself.
After the TV is set to turn back on, insert the batteries back into the remote. Try to utilize every function on the remote. This may fix the issue. If not, the next step you’ll need to take is to remove the battery as the cause of the issue.
If you notice that your Samsung TV remote is not working, you can try to diagnose or solve the issue by various methods. Begin by replacing the batteries, cleaning the remote’s corners, and then examining the remote’s connections.
Alternately, you can pair the remote If you are experiencing problems that cause the red light to flash. Additionally, you can solve a touchpad not functioning by calibrating your device periodically.
If you’ve tried every one of the solutions for troubleshooting mentioned above, but the TV still not responding, the TV’s hardware might be damaged. Before you can rule out the issue, it is possible to borrow the remotes of your friends and see whether they’re working. If the remotes respond to the TV, your remote may be the issue. However, when your TV isn’t responding, you should consider sending your TV to a professional.